C3 = Used Fair (Moderate use and age)

• Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches
• Damage to latches, hinges, keyboards, etc.
• Some parts, panels, bezels, or covers may be missing

Moderate Wear

C4 = Used Good

• Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall
• Minor wear of labeling may be visible
• Small dents and small areas of discoloration may be present from the removal of tags
• No damage to latches or hinges, not any missing parts, panels, bezels or covers

Normal Wear

C9 = New Open Box

• New, unused equipment in original packaging where factory seals have been broken
• No signs of wear or alteration

New Open Box

Key Functions Working

• A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests
• Software may not be loaded or configured
• Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive)
• May be missing components or parts not essential to key functions
• Secondary functions may not be tested or working
• May not include Focus Materials (e.g. Battery) that are not working or not tested
• All missing components or parts will be listed for each item

C4 - Used Good
C3 - Used Fair

B

Like New

• All functions tested and verified working through software tests
• Repaired with OEM original parts
• Loaded and configured with original manufacturer's legally licensed software for full operation
• Meets OEM specifications for full original functionality
• Software test results are available
• Zero defects

C9 - New Open Box

New